Job Alert: Full time Operations Executive

Reporting directly to the Head of Raceday and Venue Operations, this role plays a vital part in ensuring the smooth and successful delivery of all Racecourse operations, with a particular emphasis on our Sensational 7 Raceday’s, which require accurate planning and exceptional delivery.  

The ideal candidate will bring initiative, attention to detail, and a passion for delivering a bespoke, high-quality guest experience to diverse Raceday audiences. This role is central to maintaining Musselburgh Racecourse’s prestigious 5-Star accreditation and consistently achieving exceptional Net Promoter Scores. 

General Responsibilities include: 

Raceday  

• Assist in the creation of annual plans and generating ideas and features for all Raceday’s
• Take, collate and circulate notes highlighting actions from contractor, supplier and planning meetings to the wider team 
• Create and distribute Operations Briefing Documents  
• Create racegoer related event documents for the website 
• Assist with the ordering and liaison of entertainment and transport providers, taking a lead on Raceday set up and entrance systems 
• Complete Raceday cash up and full finance processes  

Customer Care Team  

• Manage all contact with Customer Care Team including Raceday availability ensuring sufficient team members are available as required  
• Issue annual employee contracts and assist with health and safety refresher session 
• Induct new employees, deliver briefings and deal with any new enquiries  

Venue  

• Assist with arranging annual maintenance works, recording and storing information from weekly tests and inspections 
• Attend weekly Operations meetings, taking notes and allocating actions ensuring these are completed in a timely manner 

Finance  

• Process Purchase Orders for all suppliers and contractors, ensuring suppliers send invoices promptly 
• Record information accurately to assist the Head of Operations deliver the annual activities within budget 
• Wider team support  
• Provide cover and support to the Office Manager and reception team when required  
• Communicate and book in events outside of Raceday’s to the wider team, providing any support needed 

Key requirements: Previous experience in venue or event management is beneficial but not essential. 

Skills and Attributes: 

• Organised – skilled at managing multiple tasks, priorities, and deadlines effectively 
• Detail-oriented – proactive in identifying, addressing, and resolving operational issues 
• Resilient under pressure – remains calm and effective in fast-paced, high-pressure environments 
• Communication – confident in communicating with a team of raceday staff and suppliers in the preparation and delivery of our racedays. 

About Musselburgh Racecourse: 
Musselburgh Racecourse is firmly established as one of the UK's most stylish, progressive and innovative racecourses, with continuous investment in the racecourse, prize money and the racegoers experience.   

We aim to create unforgettable memories for over 70,000 racegoers annually, using our award winning 5-star facilities. In 2023, we were named Britain’s Champion Racecourse of the Year by The Racecourse Association. 

What we offer:  

• Enhanced employer pension contribution 
• Medical cash plan (Medicash individual) 
• Opt-in to our Private Medical Insurance scheme, currently via Aviva 
• 30 days holiday per year, inclusive of bank holidays 
• Free onsite parking 
• Free tickets for selected Race Days across the group 
• Access to a wellbeing app 
• Enhanced maternity, paternity and sickness policies 
• Continuous professional development 

Salary: £24,000 - £32,000 dependent on experience  

Hours of work:  

• 37 hours per week, standard working hours are 09:00-17:00 
• Evening and weekend work is expected in line with business needs with the ability to work occasional irregular hours during race events and busy periods.  
• This is with a flexible working system that allows time to be accrued and booked. 
• This role is based on-site at Musselburgh Racecourse and therefore reliable commute to Musselburgh is essential.  

Ready to apply? 

If you feel like this is the perfect fit for you, please apply with your CV attached today! All applications will be collated and assessed by the hiring manager for the role. If you’re interested in this role, please send your C.V to recruitment@musselburgh-racecourse.co.uk.

Closing date: 30th October 2025.

No agency enquiries please.